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Why improvement projects lose steam: sustaining continuous improvement over time
Continuous improvement initiatives often start in a favorable climate. A motivated leadership, a flagship project,…

The 5 Whys: tracing back to the root cause without getting lost
In many organizations, problem solving follows a familiar mechanic. An incident occurs, a meeting is…

The voice of the customer in an improvement project: understanding to better transform
In many organizations, improvement projects are launched from internal observations. An indicator drifts, a cost…

The trap of obvious solutions in business problem solving
In many organizations, when a problem appears, a solution comes to mind almost immediately. It…

Why fixing a problem isn’t enough to eliminate it
In many organizations, problem solving is equated with fixing what is going wrong. A defect…

Fast or right: a false dilemma in business decision-making
In many organizations, decision speed is perceived as a marker of performance. Deciding quickly is…
