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Why fixing a problem isn’t enough to eliminate it
In many organizations, problem solving is equated with fixing what is going wrong. A defect…

Fast or right: a false dilemma in business decision-making
In many organizations, decision speed is perceived as a marker of performance. Deciding quickly is…

Business efficiency and effectiveness: understanding the difference
In many organizations, the concepts of effectiveness and business efficiency are used interchangeably. They would…

The Hidden Cost of Poor Quality in Organizations
In many organizations, performance is still assessed through visible indicators: revenue, productivity, output volumes. Yet…

Why Data Alone Is Not Enough to Improve Performance
Organizations have never had access to so much data. Dashboards, real-time indicators, powerful information systems,…

How to measure the return on investment of a continuous improvement project
Yet one challenge remains in many organizations: how to concretely measure the results achieved? Projects…