Business Process Management
Structuring, Designing, and Managing Business Processes
Develop the skills to structure, design, and manage business processes, from strategy and process architecture to BPMN modeling and performance management.
3
Days
or
22,5
Hours
Pricing
1990 €
excl. VAT
Open Enrollment Remote
2190 €
excl. VAT
Open Enrollment In-Person
On Request
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In-Company
Small group sessions (maximum 12 participants).
Interactive learning approach with exercises and case studies.
Complete training kit included (manuals and materials).
Session recordings available for remote participants for review and reinforcement.
Official OCEB 2 reference book included.
Recognized Business Process Modeling certification.
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Target Audience
All sectors — industry and services
This Business Process Management training course is designed for:
Business Analysts, Process Analysts, and Process Owners
Operational and Functional Managers
Professionals involved in process modeling, architecture, governance, or performance management
Transformation, Continuous Improvement, and Operational Excellence teams
Project Managers and consultants involved in process transformation
Prerequisites: No specific prerequisites.
Learning Objectives
5 objectives, developed over the 3 days.
Days 1 to 3
01
Understand how to align business processes with organizational strategy using BPM
02
Structure processes from a value stream and end-to-end perspective
03
Design and model processes using the BPMN standard
04
Define and monitor process performance through relevant KPIs
05
Assess process maturity (CMM) and support governance and transformation initiatives
Training Program
See The Full Programs
Strategy & Process Architecture
Align business processes with organizational strategy
Identify and structure value streams
Design a coherent process architecture
Introduction to process maturity models (CMM)
Process Modeling (BPMN)
BPMN principles and notation
Modeling activities, flows, and interactions
Choosing the right level of detail
Practical modeling of a target process
Process Performance & Transformation
Define and align process KPIs with business objectives
Build process performance dashboards
Assess process maturity using CMM
Establish process governance
Link BPM with Lean Six Sigma for continuous improvement
Learning Experience
Applied & Business-Oriented Approach
Practical exercises based on real organizational contexts
Application of BPM concepts to participants’ own processes
Structured progression from strategy to execution
Interactive Learning Environment
Small group format encouraging collaboration and experience sharing
Workshops and group discussions to challenge and refine approaches
Tools & Methodologies
Practical frameworks for process structuring, modeling, and governance
Use of BPMN, value stream mapping, and process maturity models (CMM)
Reference Materials
Training materials provided (slides and templates)
Recommended reference: OCEB 2 Certification Guide – Business Process Management
Assessment
Self-assessment test at the end of the training
Certification
The Business Process Management certification is awarded upon successful completion of the official examination.
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Examination Format
Online, closed-book exam with remote video monitoring.
Business Process Management examination: 35 multiple-choice questions – 70 minutes.
Available in French or English.
Scheduling & Pass Criteria
The exam must be completed within six months following the training.
Minimum score required: 60%.
One retake is permitted in case of failure.
After a second unsuccessful attempt, a new exam must be purchased.
