Blog

Lean Office: applying Lean to administrative services
In many organizations, continuous improvement initiatives remain associated with the image of the industrial workshop.…

The Pareto chart: focusing efforts where they truly matter
In many organizations, teams face a multitude of simultaneous problems. Complaints, defects, delays, internal dysfunctions:…

Why improvement projects lose steam: sustaining continuous improvement over time
Continuous improvement initiatives often start in a favorable climate. A motivated leadership, a flagship project,…

The 5 Whys: tracing back to the root cause without getting lost
In many organizations, problem solving follows a familiar mechanic. An incident occurs, a meeting is…

The voice of the customer in an improvement project: understanding to better transform
In many organizations, improvement projects are launched from internal observations. An indicator drifts, a cost…

The trap of obvious solutions in business problem solving
In many organizations, when a problem appears, a solution comes to mind almost immediately. It…

